Information obligation statement (data protection statement)

We attach great importance to the protection of your personal data. Therefore, we only process your data on the basis of legal grounds (GDPR, TKG 2003). This data protection information provides you with information on the most important aspects of data processing in the context of our website.

Your rights

You have the legal right to information, correction, deletion, restriction, data portability, withdrawal and objection. If you believe that the processing of your data contravenes data protection law or that your legal data protection rights have been violated in some way, you can lodge a complaint with the supervisory authority. In Austria, this is the Data Protection Authority.

Contact options

If you contact us via the form on the website, by phone or e-mail, the data you provide will be stored by us for processing your request and in case of any follow-up questions. We do not pass this data on to third parties without your consent.

Information on the use of cookies

This website uses cookie technology:

Certain data is collected depending on your web browser settings. The data is automatically forwarded to the website provider by your browser using a cookie when you visit this website. This information usually concerns the IP address assigned to your computer and the type of operating system and browser installed. A cookie is a small text file that originates from a web server and is stored on your computer’s hard drive. A distinction is made between a ‘session cookie’ and a ‘persistent cookie’.

Session cookies: A session cookie is created each time you visit this website. It contains a randomly created, unique distinguishing number that is assigned to your computer. The validity of a session cookie automatically expires when the browser is closed. Session cookies are used to support website functionality and to find out more about your use of the website, i.e. which pages you open, which links you click and how long you stay on the various pages.

Persistent cookies: Persistent cookies are used insofar as they are permitted. These cookies do not expire when you close your browser, but remain on your hard drive until they expire after a certain period of time or are deleted by you. Each time you visit this website, the web server recognises the persistent cookie stored on your computer’s hard drive. Agreeing to the persistent cookie and thus the long-term, unique recognition of your computer, means your preferred settings and how they are used can be stored in a database. This allows us to establish how often you visit this website, how your user habits change and the effectiveness of the website’s advertising activities. No personal data is stored with this information, only the actions performed with your computer.

If you click through to the website via an e-mail that you have received, or if a ‘user identity’ was created during your visit, the information provided by the website or by third-party cookies may be linked to information from the provider’s website databases, which can be used to link back to your identity.

Consenting to the use of cookies: for session cookies, your prior consent is not required because they are only necessary for the functioning of the website and expire as soon as you have left the website. The use of persistent cookies, which store your preferred settings and user history, but are not necessary for the functionality of the website, do require your prior consent. By using the website, you consent to the use of persistent cookies insofar as you do not prevent the installation of these cookies by changing the settings in your computer. This also applies to third-party cookies.

Web beacons: the website may contain pixel graphics. These are called ‘web beacons’, ‘single-pixel GIFs’ or ‘clear GIFs’. Third parties may use web beacons, to learn more about the behaviour of website visitors and assess the performance of advertising activities. Web beacons can also be used in advertising e-mails to determine whether they are opened and trigger user activity. The information stored in web beacons is only linked to your personal data if you have given your prior consent. By clicking a link in an advertising e-mail sent to you with your consent, you consent to the use of web beacons, provided you do not prevent the installation of these web beacons by changing the settings in your computer.

Cookies currently used on the website  (current status of our cookie use, their purpose, their impact on privacy and their permanence):

  • Session ID: the web server may install session cookies that are required for the use of certain interactive elements of the website (e.g. contact forms or login). The cookie contains a session ID, which allows your visit to our website to be distinguished from any other visitor visiting the website at the same time. Session cookies are necessary for use of the website and do not require your consent.
  • Analytics: the website uses Google Analytics. Google Analytics installs multiple first mover cookies, which guarantee that each subsequent visit to the website can be assigned to the same (unique) visitor. Moreover, this allows you to see how you found the page.
  • Website navigation: the content management tool installs several first mover cookies. These are session cookies, which are deleted as soon as you close your browser. These cookies are decisive for the correct functioning of our website. This data is bundled and can be assigned to someone.
    Based on the data, recorded with the help of first mover cookies, reports are produced in bundled form, revealing how the visitor found and uses the website. Information on all visitor behaviour is gathered with the help of this report. This information is used to update and improve the website.
  • Third-party cookies: third-party cookies are cookies installed by partners. If the partner obtains permission to place a cookie on a page of a website, the website provider will point out the rules and inform you that the report of the information collected using these cookies requires the visitor’s consent. You can refuse permission if you change your computer’s settings.
    Cookies from advertising partners are used and external third-party content is embedded in the website. These are cookies that are part of the third parties’ domain, which means they are presented and managed by these third parties. These third parties include Facebook and Twitter. You can view the cookie guidelines of these third parties on their respective websites. Furthermore, the Google-Maps tool and Facebook’s ‘I like’ plug-in are used. These are subject to the relevant third-party data protection provisions. The website provider has no direct control over the content of the cookies installed by these plug-ins.
  • Miscellaneous: Occasionally, other services are tested, which may install cookies on your computer. In that case, the corresponding usage method is applied here.

This is how to change your cookie settings

Configuring your Internet browser is free and a convenient way to manage cookies. You have the following options:

  • Allow the use of all cookies integrated in the pages and content you access.
    Referral: on the one hand, these cookies can only be read by the client. On the other hand, this process is not definitive.  You can later deactivate these cookies at any time (cookie management depends on your Internet browser; see the relevant instructions).
  • Block the use of cookies on your device. In this case, navigation may be affected. Certain functions require cookies (e.g. your operating system may not be recognised or the expected language may not be shown). The website manager does not take any responsibility for  problems that may cause a malfunction of the services if the cookies required for this purpose are not available.
  • Configure your browser to request your permission  before installing a new cookie on your device.

The way cookies are managed depends on your browser.

Detailed information on data protection

Server log files

For technical reasons, the following information is transferred from the browser to us or the webspace provider. (Browser including version, operating system, referring website, pages visited, date & time you accessed the website and IP address).

This data is stored separately from personal data and does not allow any link to be made to the person in question. It is only used for statistical purposes.


You have the option of subscribing to our newsletter via the website.  For this, we need your e-mail address and your declaration that you agree to the newsletter subscription. We will then inform you of our current offers at regular intervals. Using a  Double-Opt-In setting, we check whether the recipient has actually signed up for the newsletter. When logging in, the IP address and date are stored to fulfil our reporting obligation in case of misuse. All stored data is used exclusively for sending the newsletter. Your title, name and language are used for personalisation & localisation of the newsletter. You can cancel the newsletter at any time in each separate newsletter and this can also be done by sending us an e-mail. We will then delete your data required for sending you the newsletter.

Web analysis

Our website uses functions of the Google Analytics web analysis service by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA. Cookies are used in the process, allowing analysis of the use of the website by its users. Information obtained in this way is forwarded to the service provider’s server in the US and stored there. You can prevent this by setting your browser so it does not store cookies. We have entered into a related agreement with the service provider to process order data. We use Google Analytics with the IP anonymisation function. As a result, your IP address is shortened and anonymised. The relationship with the web analysis provider is based on an Adequacy Decision by the European Commission under Google’s Privacy Shield. Such data processing is a consequence of the legal provisions of § 96 (3) TKG and Art. 6 (1) (a) (consent) and/or (f) (rights-holder involvement) of the GDPR. Our aim in adhering to the GDPR (rights-holder involvement) is to improve our offer and our website. User data will be stored for 26 months. Google offers a Browser Add-on for deactivating Google Analytics. You can find it here: https://tools.google.com/dlpage/gaoptout?hl=de


Our website uses the remarketing functions of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA.

This makes it possible to offer visitors to our websites targeted, personalised advertising based on their interests. The advertising form projection is the result of a cookie-based analysis of past usage and browsing behaviour. No personal data is stored in the process. A cookie is installed to record anonymised data about the user’s interests in order to tailor advertising to this information. You can disable the use of cookies for retargeting long-term, if you deactivate interest-based advertising by Google here:  https://www.google.com/settings/ads/onweb/

Facebook Pixel

With your permission, in our Internet activities we use the ‘Pixel visitor actions’ of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (’Facebook’). This allows us to track users’ activities after they have seen or clicked an ad displayed on Facebook. As a result we can adjust the effectiveness of Facebook ads for statistical and market research purposes. The data collected as a result is anonymous, which means we do not see the personal data of the individual user. However, this data is stored and processed by Facebook, about which we will inform you to the best of our knowledge. Facebook may link this data to your Facebook account and also use it for its own advertising purposes in accordance with Facebook’s data use guidelines: https://www.facebook.com/about/privacy/ You can disable ads from Facebook and its partners on and outside Facebook. Furthermore, a cookie may be installed on your computer for this purpose.


Our Internet activities use several plug-ins from Facebook, Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. You can recognise these plug-ins by the blue ‘F’ for Facebook, or the fact that the plug-in is marked with the word ‘Facebook’. When contact is made with our website, these plug-ins connect to Facebook’s server and transfer data. First, the information you see is transmitted directly from the server to your browser, where it is displayed. On the other hand, information about your visit to our website is transmitted to Facebook. If you are logged into Facebook, the information transmitted can be linked directly to your account. When interacting with the functions of the plug-ins, for example by clicking the ‘I Like’ button, this information is transmitted by your browser directly to Facebook and stored there. The further processing of this information rests with Facebook; you can consult the corresponding conditions and setting options in Facebook’s data protection guide. If you want to prevent your personal data being passed on to Facebook, you must log out of Facebook before visiting our website.

Data storage during online booking

We would like to point out that cookies and the subscriber’s IP data are stored for the online booking and subsequent processing of the contract with the online booking system, as well as the data of the person making the booking that was communicated during the online booking.

In addition, all booking data necessary for contract processing will be stored by us. The data supplied by you is necessary for the fulfilment of the contract or pre-contractual measures. Without this data, we cannot conclude the contract with you. This data is not subsequently transferred to third parties, with the exception of the corresponding channel manager, the hotel programme or the transfer of credit card data to the handling bank/payment institution for the purpose of payment of the online booking, and to our tax consultant for the fulfilment of our tax obligations.

If the online booking is cancelled, the data stored by us is deleted. In the case of a successfully completed online booking, the relevant data from the contractual agreement will be stored until the end of the taxpayer retention period (7 years).

Data processing is the result of the legal provisions of § 96 (3) TKG and of Art. 6 (1) (a) (consent) and/or (b) (necessary for the performance of the contract) of the GDPR.

Google Maps

Our website uses functions of the map provider Google Maps of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA. Google Maps installs a cookie to record and process user settings. To prevent the transfer of data to Google, deactivate the Javascript function in your browser. This does result in restricted use of Google Maps. Information on Google’s terms and conditions of use can be found here:  https://policies.google.com/terms?hl=de&gl=de

Google Fonts

We integrate certain fonts via the Google Fonts service of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA. This is required to display the font used. Font integration follows after contact is made with Google’s server and is uploaded to the browser cache. When downloading the font, your IP address, as well as the website visited, is communicated to Google. More information can be found here. Google Fonts:  https://developers.google.com/fonts/faq
Google terms and conditions of use:  https://policies.google.com/privacy?hl=de

YouTube Videos

Our website uses functions of the YouTube video portal of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA. When a website with a YouTube video is visited, a connection is made to the YouTube server (Google). In doing so, the IP address is transferred to Google. To avoid transmitting personal data to Google, you must log out of your Google Account before visiting our site. Further information can be found in the YouTube data protection provisions:  https://www.youtube.com/t/privacy_guidelines

Data protection statement for the use of Google +1

Registration and forwarding of information:

You can use the Google +1 function box to publish information worldwide. Through the Google +1 function box, you and other users can access personalised content from Google and our partners. Google stores both the information, which you supplied for +1 content, and information about the page, which you viewed when clicking +1. Your +1 can be inserted as a reference together with your profile name and your photo in Google services, such as in search results or in your Google profile, or in other places on websites and advertisements on the Internet.

Google records information about your +1 activities in order to improve Google services for you and others. To use the Google +1 function box, you need a globally visible, public Google profile, which must include at least the name chosen for the profile. This name is used by all Google services. In many cases, this name can also be replaced with another name you have used when sharing content via your Google account. The identity of your Google profile may be shown to users who know your e-mail address or who have other identifying information about you.

Use of the recorded information:

In addition to the uses explained above, the information disclosed by you will be used in accordance with the applicable Google data protection provisions. Google may create summarised statistics about the +1-activities of the user, pass these on to users and partners such as, for example, Publisher, Advertisers or related websites.

Data protection statement for the use of Twitter

Functions of the Twitter service are integrated in our pages. These functions are provided by Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA. By using Twitter and the ‘Retweet’ function, the websites you visit are linked to your Twitter account and disclosed to other users. In the process, data is also transferred to Twitter.

We point out that, as supplier of the pages, we have no knowledge of the content of the transmitted data or of its use by Twitter. More information can be found in Twitter’s data protection statement at twitter.com/privacy.

You can change your data protection settings for Twitter in your account settings at twitter.com/account/settings.

Other third-party supplier tools

Our website uses functions, widgets and plug-ins from

  • TripAdvisor (rating widget): TripAdvisor LLC, 400 1st Avenue, Needham, MA 02494, USA
  • HolidayCheck (rating widget): HolidayCheck AG, Bahnweg 8, CH-8598 Bottighofen

The IP address is passed on to these third-party supplier tools to ensure their operation. We have no control over this, in case the third-party supplier stores the IP address for statistical purposes or a similar purpose. More information can be found in the data protection statements of the services concerned.

Information regarding online dispute resolution

The European Commission offers the possibility of online dispute resolution on a platform managed by the Commission (the ‘ODR platform’). The ODR platform can serve as a contact point for the out-of-court  resolution of conflicts arising from online purchase contracts or service contracts. This platform can be accessed via the external link  http://ec.europa.eu/consumers/odr/ .

Updating these data protection provisions

We regularly update these data protection provisions. If you have any questions concerning our data protection provisions, please contact the following person.

Data protection contact:

Paalsteenlaan 90
3620 Lanaken

N 50° 54’ 53.98” – E 5° 40’ 5.14”

Tel.: +32 89 73 97 70